YOUR SATISFACTION 100% GUARANTEED – WITH THE EXQUISUITS MONEY BACK GUARANTEE
Our professional prestige and our brand’s success depend on our customers satisfaction by offering them maximum quality and great fit custom made garments. As you know, custom products are not usually accompanied by guarantees, but from Exquisuits by de Juana we want to offer you, the confidence you need to make your tailoring order online knowing that products will respond to the promised quality in the website. This is our promise to you:
Our tailors will contact you to study desired style for your garment, measurements and body configuration.
Fabrics will respond to the quality and brand advertised in the website.
Your garment construction will be of great quality and will respond to your measurements.
If we fail to meet our promise, we will refund 100% of the amount of your purchase. All you should do is to communicate us the problem within 15 days of the orders reception. We will tell you how to return the garment, and your money will be refunded by the same payment method selected by you when ordering.
- This guarantee covers our made in Europe premium suits collections. That is the British Cut Collection and the Luxury Collection. Rest of the collections are covered by credits for alterations and our compromise to remake the garment in case it would not be possible to adapt. Do not hesitate to ask for further information.
- If a customer don’t provide us with the measurements or data required to study his configuration or work with guarantees, it will be communicated by e-mail the withdrawal of the guarantee, not being able for him the full refund, limiting our responsibility to the credits established for alterations.
- To proceed with refund, it will be necessary to show the problem with pictures to make the complaint, also to return the garment to Exquisuits in perfect conditions.
- This guarantee does not exclude credits for alterations. If there were minor adjustments that could be easily repaired with simple alterations, it will attempt to make them prior to make use of the refund.